Frequently Asked Questions
Here are the top questions asked, but if you still have a questions email me: firstname.lastname@example.org
Where are we based?
Australia. We live and work from Beechworth Victoria. Here is where we draw our images.
Where are our products made
We are super proud of how we go from pencil to product. Watch the process & meet our team from all over the world who bring Imagine Ellie to life. Watch our video & read all about our process HERE
What are the products made from?
The materials vary from product to product. We use only the best quality fabrics & product processes to ensure each item is as close to perfect as we can make it. We use a very high quality, neoprene, sublimation printing, PU leather – with a UV full colour print, polyester, spandex & other fabrics in manufacturing. These materials & process allows our image to pop! The colour is vibrant & allows Ellie to shine.
Products for shipping within Australia ONLY – 1-2 weeks
We will ship out these orders from Beechworth Victoria within 1-3 days using Aust Post. These items are for shipping within Australia ONLY. Wine & Champagne Glass & Bottle Coolers, Sunglasses Cases, Nail Files, Fan & Toilet Seat Covers.
Worldwide Shipping for Custom Orders – 4-6 weeks approx.
These items are made-to-order by our amazing team in Guangzhou and shipped directly to you. We appreciate your patience and we hope they are worth the wait. Items include: Cosmetic Bags, Tote Bags, canvas shoes, greeting cards, calendars & other ‘custom made’ items.
Terms & Conditions
We are small family business. We don’t have lengthy legal jargon terms & conditions. We love drawing images & making our products. We will always do our best. We promise to:
- Do our absolute best to to make high quality products
- Be available during business hours to reply to emails to anyone, with any question
- Process & ship out orders as fast as we can
- We will pack them as securely as we can to ensure a safe arrival
In return you can promise to
- Choose an item you love
- Love the product you buy
- Get in touch if you have ANY questions & issues
- Not steal any of our website content & creatives
Returns & Refund
Every item is designed by us & made by our manufacturing super star team. We hope you love it, but there are times when things don’t go right and we’re here to help.
If we got it wrong it any way, it broke during postage or something else happened please get in touch. Email us photos & explain the issue and we will happily work with you to find a solution which might involve a refund or new item. We want you to LOVE your item.
We will NEVER sell your details. We collect only the information we need to fulfil your order. When you order you will be placed on our fun email newsletter automatically, we’d love you to stay but you are always welcome to unsubscribe & lose access to our sales & coupon specials.