Where are we based?Australia. We live and work from Beechworth Victoria. Here is where we draw our images.
Where are our products madeWe are super proud of how we go from pencil to product. Watch the process & meet our team from all over the world who bring Imagine Ellie to life. Watch our video & read all about our process HERE
What are the products made from?The materials vary from product to product. We use only the best quality fabrics & product processes to ensure each item is as close to perfect as we can make it. We use a very high quality, neoprene, sublimation printing, PU leather – with a UV full colour print, polyester, spandex & other fabrics in manufacturing. These materials & process allows our image to pop! The colour is vibrant & allows Ellie to shine.
ShippingProducts for shipping within Australia ONLY – 1-2 weeks We will ship out these orders from Beechworth Victoria within 1-3 days using Aust Post. These items are for shipping within Australia ONLY. Wine & Champagne Glass & Bottle Coolers, Sunglasses Cases, Nail Files, Fan & Toilet Seat Covers. Worldwide Shipping for Custom Orders – 4-6 weeks approx. These items are made-to-order by our amazing team in Guangzhou and shipped directly to you. We appreciate your patience and we hope they are worth the wait. Items include: Cosmetic Bags, Tote Bags, canvas shoes, greeting cards, calendars & other ‘custom made’ items.
Terms & ConditionsWe are small family business. We don’t have lengthy legal jargon terms & conditions. We love drawing images & making our products. We will always do our best. We promise to:
- Do our absolute best to to make high quality products
- Be available during business hours to reply to emails to anyone, with any question
- Process & ship out orders as fast as we can
- We will pack them as securely as we can to ensure a safe arrival
- Choose an item you love
- Love the product you buy
- Get in touch if you have ANY questions & issues
- Not steal any of our website content & creatives