Terms & Conditions
We are small family business. We don’t have lengthy legal jargon terms & conditions. We love making our products & we will always do our best. We promise to:
- Do our absolute best to to make high quality products
- Be available during business hours to reply to emails to anyone, with any question
- Process & ship out orders as fast as we can
- We will pack them as securely as we can to ensure a safe arrival
In return you can promise to
- Choose an item you love
- Love the product you buy
- Get in touch if you have ANY questions & issues
- Not steal any of our website content & creatives
Returns & Refund
Every item designed by us & made by our manufacturing super star team. We hope you love it, but there are times when things don’t go right and we’re here to help.
Please choose carefully, but if you don’t love what you chose, we are happy to arrange a swap (you post your postage back, we’ll pay for new postage out, fair deal we think.
If we got it wrong it any way, it broke during postage or something else happened please get in touch. We will happily get a replacement item out to you asap. We want you to LOVE your item.
Contact us
Email us at: imagineellie1@gmail.com
